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My Nest battery camera lens has chipped and causes a blurry image

gavinatkinson
Community Member

Is it possible to replace the lens?

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@gavinatkinson 

Unfortunately Google Nest does not sell spare parts, and in 4 years of being a Google Nest customer I have never seen anything about Google Nest repairing its devices.

If your camera is within the 1-year warranty, you could try contacting Support for a warranty replacement, starting with this link:

https://support.google.com/googlenest/gethelp

janthadeus
Community Specialist
Community Specialist

Hi folks,
 

Thanks for reaching out. Let’s check this options for you — could you fill out this form and let me know once you’re done?

 

I appreciate your help, MplsCustomer.
 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey gavinatkinson,

 

We haven't received your form. Were you able to fill it out? Do you still need help?

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

I'm checking back in to see if you are able to fill out the form. If not, please do so, so we can assist you further with your concern.
 

Best,

JT

EmersonB
Community Specialist
Community Specialist

Hi everybody,

@gavinatkinson, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, MplsCustomer and JT.

Regards,
Emerson