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My Nest doorbell faces west. All the face photos that appear are too dark to recognize. Help.

JohnF
Community Specialist
Community Specialist

‎08-25-2021 08:49 AM

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Original poster: Fran 2740 

 

My Nest doorbell faces West.  All the images of faces that appear are too dark to recognize.  Any ideas?
 
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JohnF
Community Specialist
Community Specialist

‎08-25-2021 08:50 AM

Hi there, Fran 2740.
 
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can imagine this is quite frustrating as you can barely see the footage! I would definitely look into this article here, as it explains discoloration and other issues like this and has some steps to take to fix it. Please let me know if you need further assistance!
 
 
-from Brad C. (Community Specialist)
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