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My camera keeps saying “offline” I have tried resetting the camera and my wifi

JohnF
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: Kali Bornt 

 

I have unplugged and plugged back in the camera and restarted my wifi
 
5 REPLIES 5

JohnF
Community Specialist
Community Specialist
Hi there, Kali. 
 
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I hope that you are no longer experiencing this issue, but in case you are, try following this troubleshooting guide here. Please let me know if you need further assistance.
 
 
-from  Brad C. (Community Specialist)

Gage1
Community Member

 I have unplugged and plugged it back in it’s still not working

aatienza
Community Specialist
Community Specialist

Hey Gage1,

 

I'm sorry for the delay. Could you tell us the status light of your Nest camera? Were there changes made with the setup, settings, and or/app of the Nest camera? Are you using the USB cable and adapter that shipped with the camera? Is the cable fully and securely plugged in to both the camera and the adapter? Also, are there any kinks or frays in the cable? Keep us posted.
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Gage1,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie