My doorbell is flaking

[stsvilik]

It has been just over a year and device is starting to flake and peel. This seems like a product defect which should have been caught. Device is barely out of warranty, so what can i do to get it replaced? I hear that its possible.

[JillG]

Hi @stsvilik 

See this other thread with reply from Community Specialist Brad. https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Doorbell-delaminating-peeling/m-p/... 

Looks like if the device is out of warranty they will not help replace.

Jill

[Brad]

Hey there,

Thank you for all of your help, @JillG!

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[MplsCustomer]

@stsvilik 

Two of our Nest Hello doorbells are flaking, so we purchased silicone skins on Amazon to cover the peeling shards, and are continuing to use them.

[Brad]

Hi there,

@MplsCustomer is correct, if you are unable to find a solution with support, you can purchase silicone sleeves to use over your device to further protect it if you wish. From what I have seen, there are several options for the sleeves.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see if you have been able to fill out the form I sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[stsvilik]

I did not, since you mentioned that you will not replace out-of-warranty devices. I checked online, and I am out of warranty. 

[stsvilik]

I did purchase a silicon sleeve but it doesn't cover the flaking around the edge of the device and on the glowing ring 😕

[MplsCustomer]

@stsvilik 

Yeah, it's not the best solution.

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Sorry to hear your device is out of warranty, but at least the sleeve will help protect it a bit further against the elements. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad