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My doorbell is registered to my husband's phone which we disabled when he died in June

Pati
Community Member

How do I fix this?

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@Pati 

I'm sorry for your loss. As just another Google Nest customer, I should note that there aren't many mechanisms in place for handling online accounts when someone passes away.

Your doorbell is actually registered to your late husband's email account. If you still have access to his email account, you could log into the Google Home app with his account, add yourself as a household member under Settings | Household. (If he had 2-factor authentication enabled, you may not be able to, if the login sends a text to his phone number.) This will send an invitation to your email account (it has to be a Google [gmail] account. Then log off of the Google Home app on your husband's account. Then accept the invitation on your Google account and log into the Google Home app using your email account. Then remove your husband as a household member under Settings | Household. If that does not work, you could log out of the Google Home app, log back on with your husband's account, go back to Settings, scroll down to the bottom, and select "Leave this home".

This should leave you with the only access to the doorbell, under your Google account.  If you have the older Google Nest Hello Doorbell, you will still administer it and handle notifications in the Google Nest app.  (Google Nest has a 2-app solution.)

Hey folks,

 

We're sorry if you're still having trouble adding your doorbell. Let's further check — could you please share the troubleshooting steps you tried with our support team?

 

Thanks for the help here, MplsCustomer and Princess.

 

Regards,

JT 

aatienza
Community Specialist
Community Specialist

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, everyone.

Thanks,

Archie

Princesss
Community Specialist
Community Specialist

Hello everyone,

 

Thanks for visiting the Community.

 

We appreciate all the help @MplsCustomer.

 

@Pati, have you had the chance to check the steps provided on the previous post? Let us know if you have additional questions regarding this and the Community would gladly lend a hand.

 

Best,

Princess

Pati
Community Member

It doesn't work.snd the tech guys at Google can't do anything.  MY SUGGESTION..DONT BUY GOOGLE.  NEXT, PIXEL, NOTHING!!!

janthadeus
Community Specialist
Community Specialist

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Archie.

Best,

JT