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My housemate has goggle home app and is connected but still see the door bell video please help

Stevethet
Community Member

My housemate has goggle home app and try to add device for door bell (nest) but error message said “something went wrong” why should we do to fix issue thank you for your kind help, on my iPhone I see doorbell video and I did send invite to housemate iPhone 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Stevethet 

The way your housemate is allowed to view your doorbell is by accepting an invitation from you to be a member of your Google Nest "household", NOT by trying to install the doorbell on their Google Home app. Once they accept the invitation and log into the Google Home app and connect to the same Google Nest "home/structure" you're using, they should see all of your Google Nest devices.

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

@Stevethet, thanks for reaching out here in the Community. How's it going with your Nest Doorbell? Were you able to read the information and follow the steps that MplsCustomer has shared? In case you have an update, you know where to find us.

 

I appreciate the help, MplsCustomer.

 

Regards,

Emerson

EmersonB
Community Specialist
Community Specialist

Hi Stevethet,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey Stevethet,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Best,
Emerson