My mini outside camera do not work

[davesisu298]

My mini camera outside lost power, the wires from the heat. They are very Brillo the camera still under the warranty.

[MplsCustomer]

@davesisu298 

I'm not sure what camera you have; I don't think Google Nest calls any of them a "mini camera".

If you have the Google Nest Battery Camera (which is installed in the Google Home app, as indicated in your post) along with the optional 5-meter or 10-meter power cable, you could try contacting Support to see if they'll replace your power cable under warranty:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

We've had the battery camera along with the optional 10-meter power cable (https://store.google.com/product/nest_cam_weatherproof_cable) for over 3 years, and it's holding up fine so far.

[sicsacol]

Hi folks,

Thanks for reaching out to the community forum.

@MplsCustomer, thanks for the information provided.

@davesisu298, I'm sorry to hear you're experiencing power issues with your Nest camera. I understand it can be frustrating that your device isn't working as expected. No worries, I'm here to help. To better assist you, could you please confirm:

• What type of Nest camera do you have? 
• What's the status light on the camera?
• Are you able to see the live feed of your camera?
• Have you tried any troubleshooting steps?

In the meantime, please check out the following article for troubleshooting tips on power issues: Troubleshoot low battery issues for Nest cameras and doorbells.

Please let me know the answers to these questions, and I'll be happy to help you further.

Regards,
Jonathan