02-08-2022 01:59 PM
Hi - I bought a battery indoor/outdoor Nest cam, and the plastic wall plate was not packaged separately from the magnetized metal base, it's stuck in it. I can't mount the camera stand until I can get the pieces apart. Help?
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02-08-2022 03:32 PM
With your help, I finally figured it out! I stuck a screwdriver in one of the holes, and gently pushed until the piece twisted away from the mount. Now it's ready to be screwed into someplace too high to reach. 🙂
02-08-2022 02:02 PM
02-08-2022 02:55 PM - edited 02-08-2022 03:10 PM
We have one of these cameras. You have to twist the two pieces to get them apart. It has 3 little flanges that hold the two parts together.
This video, starting at 5:05, shows the two parts being twisted together; they click once they're twisted together: https://www.youtube.com/watch?v=qGQUK81PMMo
02-08-2022 03:32 PM
With your help, I finally figured it out! I stuck a screwdriver in one of the holes, and gently pushed until the piece twisted away from the mount. Now it's ready to be screwed into someplace too high to reach. 🙂
02-14-2022 10:11 PM
Hey folks,
Thanks for helping out, MplsCustomer.
@SkiBunny216G, glad to hear that you've managed to have this sorted out. Feel free to reach out again should you need anything else regarding your Nest camera, we'll always be here.
Best,
Melba
02-17-2022 11:23 PM
Hi,
Since it's been awhile since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Best,
Melba