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My new Google Nest Camera 2021 cant be connected by my iphone 11. My seller Android´s phone can.

joserobertosm90
Community Member

My new Google Nest Camera 2021 cant be connected by my iphone 11. My seller Android´s phone can. 

I have installed Google Hub´s and Nest Doorbell with my iphone with any problem but the google nest camera 2021 with battery has been impossible. It mentions that "Cant be connected with the assistive device" ; I came back to my seller and he made a test with an Android phone and worked perfectly, in the same place with his own WIFI I tried to connected with my iphone and still impossible to do. So I confirm that its not the camera nor my home wifi, but the iphone. 

 

Any thoughts?

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS