My new house has an outdoor camera

[Grammyjuls]

I bought a new house and they left me the deadbolt info and I was able to set that up. I want to set up the outdoor camera or at the very least make sure it is not connected to previous owners account. Problem is I have no info on the camera and it's up to high for any of my ladders to reach it. Is there a way I can get it working without scanning

[MplsCustomer]

@Grammyjuls

First, the previous owner needs to have removed it from their Google account in the Google Nest app or Google Home app (depending on the camera). Then you need to do a factory reset on the camera. For some cameras, this happens automatically when the camera is removed from the Google Home app; for others, you need to physically access the camera to press the reset button (https://support.google.com/googlenest/answer/9252162?hl=en#zippy=). Then you need to re-install the camera; this also requires physical access to the camera to scan the QR code on the camera, unless (for newer cameras) the previous owner gave you the QR code sticker for the camera, or the previous owner gave you the 6-character Setup Code.

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=

[Brad]

Hi there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. I am afraid there is no remote restart for these devices, but if you can get to the device and factory reset it, you may try it again. But the original owner must remove it from their account if they haven't already.

Thank you for your help on this one, MplsCustomer.

Best regards,
Brad

[EmersonB]

Hi everyone,

@Grammyjuls how's it going with your Nest camera? Scanning the QR code or typing in the entry key is the only way to add the Nest camera to the Nest app or Google home app and they are also unique to each device. In case you want to reset it, just follow this link for the steps.

Keep us posted.

I appreciate the help, MplsCustomer and Brad.

Regards,
Emerson

[EmersonB]

Hello Grammyjuls,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson