Between July 13th and July 14th somehow my nest battery doorbell came off the mount and the lenses broken. I would like to see if maybe nest support had some footage like if it was done on purpose by someone or what? I know that I'm still under warranty but my warranty does not cover or any of those warranties do not cover accidental drops. I would also like to know how do I get that The lens fixed on it. I have submitted some forms and tried to reach out and as the last time that I had issues I got no feedback. It's really frustrating. Can any of y'all give me some guidelines for help? It's much appreciated
Since there are so many reports in this forum about the new 2nd gen doorbells simply falling off of their mounts, perhaps you should try contacting Support for a replacement:
Oh wow there's a lot I have to look. I only saw the one that got me to this blog. That's ridiculous I actually thought it was my ex next door neighbor trying to be shady. That's the reason why I asked if they could go back and look and see if somebody messed with it cuz I'm not able to tell for whatever reason. I have still yet to get a response of why I was charged $60 in the beginning for nest to wear and then too much later an additional $60 so $120 for an entire year? And nobody's responded to me on that either.
The Nest Aware subscription is $60/year, and Nest Aware Plus is $120/year. You can check your subscription on the link below, and if you select your subscription, there's a "View payment history" link that will let you review when you've been charged.
I'm just another customer and have no idea what happened. Maybe one is your subscription and one is something else. You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."
I’m glad to hear that your issue is fixed. It looks like I can consider this one complete, so I will lock the thread after 24 hours unless I can help out with anything else.
No worries. Since we were able to resolve this issue, I will mark this thread as resolved now. If you need help, create a new thread, and the Community will help you.
