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Neat Doorbell (Battery) & Nest Aware - Issues

PJT
Community Member

Hi,

  Writing to let you know about the issues of the Nest Doorbell (Battery). As I live in Ontario, Canada, the camera has gone to 0% and turned off several times this winter, even though it is wired. Have been extremely disappointed with this Doorbell as the previous Nest Doorbell had no issues with weather or temperature. This has affected my decision to upgrade or add additional Nest Camera (Battery) to my home.

The Nest Aware subscription used to be 24 hour recording, and still works on my Nest Outdoor Camera (non-Bqttery). But the Nest Doorbell (Battery) only records events & only works in the Google Home App which is extremely slow to activate and see the Nest Doorbell (Battery). This is not acceptable as was sold a service and product that does not function the way it is advertised. The Nest App was much better than the Home App to access your camera feed/history and has a much faster response time.  The fact that the Battery products only work with the Home App and is not compatible with the Nest App is extremely disappointing. These changes and New Products are of a lower quality and less functionality and is heavily weighing in my next home monitoring products decision of whether to continue with Nest.

Hope the above feedback helps Google Nest develop products and services people want, not what Google Nest believes we should have. Products should be thoroughly tested by outside individuals that can provide feedback and improvements on the product before it is launched to ensure customer satisfaction with such a sensitive product that is used to protect your home and loved ones

2 REPLIES 2

Jimmy_J
Community Member

are you within the return window?  If so, I would 10000% recommend returning it. Did you know you can't use 2-way voice on the doorbells?  It doesn't work if you have a samsung phone. @User123456 has known about it for over a year and hasn't done anything about it.  So, I have an expensive doorbell that will not allow me to even talk to folks at the front door.  Useless!  Return it if you can!

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

 

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

 

Best regards,

Brad.