Neat cams absolute garbage

[Andyb1126]

When is this service ice going to provide what I pay for.

My cameras are offline more than they are on. I'm shocked if I open the app to see them all working

Google provide no help or acknowledgement at all. 

I've had free services that work way better than this crap 

I don't know how they get away with it.

It's broke in every way possible.

[Curlygirl]

I had the same issue for years. Turns out it was my crappy internet. My upload speed was only around 4Mbps and each camera should have 2Mbps available. I have 6 cameras, phones, computers, and TV’s all competing for that same 4Mbps. Changed providers and now the upload speed is over 150Mbps and problems solved. 

[Derickf]

Hi Folks,

@Andyb1126.

I appreciate you taking the time to post in the community, and I'm sorry to hear that your cameras are getting offline suddenly.

I can see that @Curlygirl  has a point about how important it is to have a good Wi-Fi signal to keep the cameras connected. This is also the most common issue when we talk about cameras going offline.

On the following article, Fix Nest camera or doorbell Wi-Fi connection issues, you will find more information and tips about how to fix that issue.

Also, I want to ask:

have you tried any troubleshooting steps to fix the issue?

have you checked the Wi-Fi signal strength in the location of your cameras to confirm if the signal is weak?

Please keep me posted,

Best regards,

Derick

[Andyb1126]

Ive tried all the usual nonsense. 

I have very fast internet and both cameras are within 10ft of a mesh node.

[Derickf]

Hi @Andyb1126!

Thank’s for your reply. I’ll need more information to isolate the issue. Please reply to the following questions:

What model of Nest camera do you have?

When did the issue start?

Are you getting any error messages?

Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Do other devices experience slow internet speeds?

What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

What is the internet speed in the location of your Nest Camera? 

Have you made changes to your network? 

I’ll be waiting for your reply.

Regards,

Derick.

[Andyb1126]

Nest Outdoor wired And Nest doorbell wired.

No error messages other than camera not available.

They were never perfect but acceptable until we migrated them to Google Home. Now they are simply not fit for purpose.

No changes.

600 down. 100 up.

[Derickf]

Hi @Andyb1126! 

Thank you for replying to this thread. Have you tried to do a restart on your camera and doorbell and remove them from your app and then re-add them? 

If not, here are the steps that you can follow: 

Restart Nest Camera Outdoor Wired: 

• Disconnect your camera from power by unplugging the power adapter from the electrical outlet.

• Wait 10 seconds.

• Plug the power adapter back into an outlet. Your camera will restart.

Restart the doorbell: 

Please follow the next article and choose the one that you have: Nest Doorbell 2nd Gen (wired), Nest Doorbell (wired).

If the issue persists after restart, please fill out this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.

Keep me posted,

Best regards,

Derick

[Andyb1126]

Done all that. Ive woke up this morning to find a dozern notification on my phone of my cameras going offline all night.

Thanks for your efforts but youre on a hiding to nothing.
Honestly I give up. About to order some replacements with local storage. Ive wasted too much time and money on this and I just cant be bothered any more.

[Derickf]

Hi @Andyb1126,

I’m sorry to hear that you still have the issue with your Nest Camera going offline.

Please let us know if you need more assistance by filling out the contact form I sent in the previous post.

Please keep me posted if you have any other questions.

Best regards,

Derick.