Neat doorbell wires 2nd gen

[Pellwanger51]

I just installed the new nest doorbell the video works but the chimes do not. I verified wiring was secure and even switched wires. I believe the transformer is 10-16 volts. I thought it would work but I suspect it is not providing enough voltage. Any suggestions would be greatly appreciated. Working with a Emerson C8204 chime.

thanks in advance,

Pete

[MplsCustomer]

@Pellwanger51 

The link below lists Google Nest's requirements for a doorbell transformer:

https://support.google.com/googlenest/answer/9247132

In addition, some customers have reported faulty chime pucks for the 2nd Gen Google Nest Doorbell:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/What-does-the-nest-doorbell-2md-gen-puc...

[sanjayg0]

I had a similar problem with my wired gen 2 doorbell today.  The voltage was 15.8 VAC and the camera etc. worked just fine but the mechanical chime inside would not work.  I was about to return it for a new one due to a "defective chime puck" but I decided to unmount my transformer.  When I did that, I saw it was rated as "5V 10VA".  I went out and got an Hampton Bay 16VAC 30VA transformer ~$20 and installed it, and after that the indoor mechanical door chime started to work.  Btw, the measured voltage on the new transformer is around 17.8 VAC.

[janthadeus]

Hi folks,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know. 

Thanks for sharing your thoughts with us, sanjayg0.
 

I appreciate the help, MplsCustomer.

Thanks,

JT

[Princesss]

Hey everyone, 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[janthadeus]

Hi Pellwanger51,

Just checking in to make sure that you saw our response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks for chiming in, Princess.

Best,

JT