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Need a replacement mount for Outdoor Nest Camera

JohnF
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: absinthmind 

 

I had my house painted and the painters lost my Outdoor Nest Cam mount. I have the bracket on the wall still, but the magnet is missing and needs replaced. How do I order a replacement? I tried support but they are closed everytime I try. So I am turning to the community to hopefully find some help. 
 
 I looked through the community and found this post but the answer does not provide me any help. 

 https://support.google.com/googlenest/thread/111202722/i-recently-moved-and-lost-my-mounting-bracket...
 
12 REPLIES 12

JohnF
Community Specialist
Community Specialist
Hello there, absinthmind.
 
I am sorry to hear that your painters misplaced your Camera magnet backplate! Can't set the camera back up without an attachment. That is definitely problematic! I would love to look into this further for you and find a solution.
 
I will be reaching out to your email on file to collect some information from you. Please look out for this email, and provide as much information as requested. Thank you for your patience!
 
Here is your Case Number: 6-2986000031524
 
 
-from Brad C. (Community Specialist)

mmeade2
Community Member

 am in the same boat.  I moved and I have my Nest IQ outdoor cameras, but not the wall mounting plates (rendering them basically useless since I can't mount them).  Where can i procure replacement ones? 

I have a lost wall mount for the outdoor nest camera. I can not find a replacement. The camera works fine and need it installed. Please help. 

I have three Nest outdoor cameras and my contractor lost one of the outdoor magnets when working on the house. Is there any way for me to get 1 replacement magnet so I can mount my camera again? Please? I’m happy to pay for it.

danmac
Community Member

Hello… I recently moved and am unable to find my wall plate. Is there somewhere we can order a new one? I’ve checked all around and can’t seem to find one for my Nest Outdoor IQ camera. 

mmeade2
Community Member

I am in the same boat.  I moved and I have my Nest IQ outdoor cameras, but not the wall mounting plates (rendering them basically useless since I can't mount them).  Where can i procure replacement ones?  

advwilly
Community Member

I moved and could not find the magnet mount to my Next Outdoor. Please help me source one. thank you

timj
Community Member

My contractor lost my magnetic mount and these community postings have no answers whatsoever.  How about a link where one can be purchased?  Can anyone address that question directly rather than just agreeing it is inconvenient and then saying more information is needed?

mmeade2
Community Member

FYI, when I called customer support they determined that I am out of warranty and therefore could not help me.  They implied that if I was under warranty they would be free and or made available but when out of warranty not.  I am still hoping I can find mine since they apparently refuse to sell them to me (happy to buy if they would tell me how to).

Yayahx
Community Member

Unfortunately Google doesn't help and no one sells them. I found an excellent workaround using a cylinder magnet available on Amazon. This magnet plus a wasserstein mount connects everything perfectly.

 

CMS Magnetics Super Strong Neodymium Magnets Ring N45 1-1/2"OD x 1.065"ID x 3/8"

 

HOLACA Compatible for Nest Cam Wall Mount Versatile Aluminum Bracket

Curveball
Community Member

Thanks. 

imodvek
Community Member

John - Much to my regret, I find myself in the same predicament as 'absentmind' to whom you once replied.  Yesterday, I spent well over two hours being shuffled between google customer service and Nest IQ outdoor camera support.  My case numbers are: 6-############1754 and 2-############982.  The last call that I had yesterday assured me that my case would be escalated and that within 24 hours I would receive a call.  That never happened.

As it stands, I now how a very expensive paperweight of a Nest IQ Outdoor camera because nobody will send or sell me the simple wall mount for the device.  I'm a loyal customer with both Nest and Google Nest products: 2 x smoke detectors, 5 Nest or Google Nest cameras and a Nest Thermostat.  While I was deployed overseas with the military, my wife had the Nest IQ Outdoor camera taken down by a contractor to be reinstalled.  While out of service, our handicapped daughter played with and lost the mounting disc.  As best I can recall, this particular camera, bought at Best Buy, was purchased less than 2 years ago.  Of course, with military movements, I cannot locate the receipt.  Rather than continue using the camera as a paperweight, can't someone from google Nest help?  I have no issue whatsoever paying for the part.  Below, please find my email address.  Thank you in advance for any and all assistance.

Respectfully,

#########