08-07-2022 01:45 PM
Answered! Go to the Recommended Answer.
08-07-2022 02:27 PM
Google Nest--unlike its competitors--does not sell spare parts for its cameras and doorbells. However, customers who are within the 1-year warranty period seem to be able to get a replacement part for free by contacting Google Nest Support via this link: https://support.google.com/googlenest/gethelp?hl=en
08-07-2022 02:27 PM
Google Nest--unlike its competitors--does not sell spare parts for its cameras and doorbells. However, customers who are within the 1-year warranty period seem to be able to get a replacement part for free by contacting Google Nest Support via this link: https://support.google.com/googlenest/gethelp?hl=en
08-07-2022 03:46 PM
Thank you. I purchased slightly less than one year ago, so your help is very timely. I'll follow the link you provided.
08-07-2022 08:32 PM
Hi folks,
I appreciate your assistance, MplsCustomer.
Phil_Ardery, while we don't sell this separately on the Google Store website, we'd like to check other options for you — could you please fill out this form and let me know once you're done?
Thanks,
JT
08-08-2022 06:54 AM
Thank you, JT. I just filled out and submitted the form.
08-08-2022 07:52 PM
Hi Phil_Ardery,
Awesome, glad to hear that! Kindly check your email from time to time for some updates from our support team. Please let me know if you have other questions and concerns, feel free to let me know.
Thanks,
JT
08-12-2022 05:36 PM
Hey Phil_Ardery,
It's us again. How's it going? About the form you've sent, did you put your Community name on it?
Thanks,
Archie
08-12-2022 05:52 PM
Archie, I believe that for Community name, I may have entered Phil Ardery (failing to include the underscore). Was that a fatal mistake? I appreciate any advice on what to do next. I have had no communications on this request of mine since the janthadeus post 4 days ago. Thank you for following up.
08-12-2022 06:17 PM
Hey Phil_Ardery,
Gotcha — that's why I'm unable to locate your form. Could you fill out the form again and let me know once you're done?
Thanks,
Archie
08-12-2022 06:35 PM
Thank you again. I just filled out the form again and submitted it. I do appreciate your follow-up. I should have been more careful in my first submission.
08-12-2022 07:31 PM
Archie, on my re-submission, I'm sure that in the box for "Community Thread" I entered Cameras and Doorbell (Doorbell singular -- not Doorbells). I apologize for taking up others' time with my misfires. Should I fill out the form a third time, this time entering the correct thread name?
Phil
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08-12-2022 10:18 PM
Hey Phil_Ardery,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.
Thanks,
Archie