Nest 2nd gen wired

[SINGH9]

I am having issues with Nest 2nd Gen WIRED door bell. The door bell was installed 2 weeks ago but had issues with Camera being offline.

LED color - Solid Green

blue ring - Active

Google home app - camera status OFFLINE , not recording or camera activation when someone at the door.

Indoor Chime - Active and working fine 

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[SINGH9]

Hi,

I followed the reset instructions and it worked fine for few weeks. In fact it camera is offline again today. Rest, Chime, blue light and green status on camera are operating normally.

Thanks,

HS

[Brad]

@SINGH9

You can repeat the steps you have taken to clear that out if you wish to do so again. Do you have an active Nest Aware subscription? You still have up to 3 hours of free footage per event, but if you have an active Nest Aware subscription, it can be longer than that depending on which plan you pick. Please let me know.

Best regards,

Brad

[EmersonB]

Hello everyone,

@SINGH9 I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information and check the link that Brad has shared? In case you have an update, you know where to find us.

I appreciate the help, Brad.

Regards,
Emerson

[EmersonB]

Hello SINGH9,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
   
Regards,
Emerson