I have been using my Nest Dropcam for over 5 years. Today I tried logging into my Nest app with the email I have been using for all of this time and I cant get in. I tried resetting password, never got an email. I contact support and they say no account exists with that email. How is that possible, i even have that email save in all my nest login pages etc? Since they cant locate the account or reset my email Im effectively screwed. I tried creating a new account to link the camera to, but the camera is linked to the old account which according to support doesnt exist and I cant register the camera to the new account without removing it from the old account... Support cant unlink the camera unless i give the old account email address which appears to have disappeared overnight. HELP!!!!!!!!!!!!!!!
Sorry for the late reply. I wanted to follow up and see I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
It looks like we've slowed down here. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.