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Nest Apple TV Support Gone

aheathphoto
Community Member

Are you going to fix the nest app on the Apple TV so we can log into it? This is stupid. These cameras are expensive and you make us migrate our accounts to google and now I can't use all the Nest features. WTH? 

15 REPLIES 15

S3bryan
Community Member

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 it’s called bait and switch. Notice not one disclosure that if you migrate to google you’re screwed over.  App still says Apple TV app though.  Not one lawyer on here has said wait a minute you can’t do that.  Nope!

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this concern may be, and I'm happy to assist you with this. Have you migrated your account yet? I have a great article that would be a great fit for you in this situation. You can find the article here. Looking forward to hearing from you. 

Best regards, 
Brad

Anthony215
Community Member

If you mirgrated your account to your gmail how are you able to rest your password? Wouldn’t it be the same password you use for your gmail account? I have tried to reset my password and never received an email to rest my password. 

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you managed to see Brad's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

S3bryan
Community Member

Maybe as moderators you both might want to tell uncle Google it is bait and switch.  No where on the App Store does it make it clear that only if you did not migrate to google.  Instead it’s hidden deep in the knowledge base.  Typical response on here.  Nest is perfect

Jake
Community Specialist
Community Specialist

Hey S3bryan,

 

I am sorry for any frustrations, and do appreciate the feedback. Please let me know if you have any other questions from here, as I would be happy to review.

 

Best regards,

Jake

S3bryan
Community Member

Ok, and did you read my post?  You said you did and you are here to help?  Yet you blatantly disregarded what I said.  It is bait and switch not to put a disclaimer on the App Store that Google migrated accounts DO NOT WORK!  

YVS
Community Member

Lame feedback indeed. 

for over 2 years none of the tv apps (Apple TV  and android tv) are being updated with the new log in system. It’s just not working

S3bryan
Community Member

it would seem the moderators have no comment.  Surprisingly they have not locked this yet.  Guess it means as usual Google is still perfectly amazing and we are the ones at fault.

YodaFan
Community Member

So @Jake or @Brad If I migrated my account I don't have a way to login in the Apple TV app? Any plan to provide access?

hmcnally
Community Member

Google sucks and is a doody-head.  No Apple TV support is bad enough, but they aren't even supporting the Android app.

Anthony215
Community Member

So now that you made me migrate to gmail I’m stuck and can’t use my best app on my Apple TV and you meaning google refuses to work with apple to have an app that actually works on their system. Thanks. Good thing I didn’t buy all new smoke/CO2 detectors I was going to replace now and will switch to another system. 

Emilyjames1214
Community Member

It is March 2023 and this is STILL NOT FIXED??!!!! We can’t login to the Nest app on Apple TV after YOU made us migrate our account? Please find a solution. 

Puremethylamine
Community Member

Love it, just picked up an apple tv and one of the features I was looking forward too was being able to see my nest cameras feed. Issue still not fixed, honestly not surpised. Will never buy another Google home product again. Absolutely trash support for a once great product system