Nest Aware Subscription not working correctly

[Briannaantao]

I pay for the Nest Aware Subscription. It should have 24/7 event monitoring. I never had an issue with it before. Whether there is an event or not, I want it live stream recording. Now, the past few weeks when I go to look back to see what happened through out the day, there are a lot of “No events detected” … I don’t want this. I can’t trust Nest cameras to ensure there was an event or not. My neighbors car was broken into and someone’s camera picked it up but mine is just saying “No Events Detected” which is wrong because I am in camera view of what happened.

HOW DO I TURN THIS OFF. I don’t want the “No Events Detected” … I want the video recording 24/7 regardless of what happens.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? Are you logged into the same email address/account that you signed up with?

Best Regards, 

Brad.

[abs]

Recently I purchased a year long subscription for Nest Aware and although I've paid for it, none of my devices are recording/ storing data. Please advise. 

[Brad]

Hey there,

I am glad to hear that you are interested in subscribing to Nest Aware! If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Please let me know if you need further assistance.

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.