Nest Aware problem

[Jbird11]

Hi, I recently purchased nest aware plus but my phone doesn’t seem to recognize that I have it. When I look at my doorbell cam, or any other cameras, they only give me a few screenshots of a very short history. When I scroll to the bottom of the page it says Seymour with nest aware. Does anybody know what could be going on?

[EmersonB]

Hi Jbird11,

Thanks for posting here in the community. Let's go ahead and get the most out of your Nest Aware subscription. To confirm, are you using the same email address you used when you purchased the subscription? Also, make sure that your Nest Cameras are in the home structure where you applied your Nest Aware subscription. Hit this link for more information.

Regards, 

Emerson

[janthadeus]

Hey there,

I want to check if you still need help. Don't hesitate to reach back if you do.

I appreciate the help, Emerson.

Thanks,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT