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Nest Battery Cam - Won't Reset & Won't Reconnect

Jonathan_Snow
Community Member

I've had my Nest Battery Cam (set up outdoors) for around a year. It's worked perfectly until about a month ago. It suddenly became "unavailable." I have it connected to a solar panel charger. So I thought perhaps it had not received enough sunlight and had somehow died. After about 3 weeks of it being unavailable, I brought the unit inside to charge. I left it on the charger all night. However, it still showed "unavailable" in the Google Home app the next morning.

It had to be completely charged by then, but it was still not showing in the app. So I thought I would remove the device and then add it back. I deleted the device in the Home app. And I even deleted the "room" the camera had been in (my backyard).

From there, I tried to add the device back. However, it would not connect. So next I did a factory reset after reading some advice online from this forum. After a full factory reset, the light should flash white and then settle on blue. From there, I should be able connect it to my Home. However, no matter how many times I reset the device, after it flashes white, the light always shows green (as in, connected to my network). But it's not in my app. And I 100% have removed the previous listing of the device from my Home. 

Now, no matter what I do. No matter how many times I reset the device, it will always land on green. And my Home app cannot detect the device to add it back.

Please assist.

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@Jonathan_Snow 

Perhaps, since you might be getting close to the end of your 1-year-warranty, you should consider contacting Support using the link below to see if it needs replacing. When you get to the "Resources" page, just click on "Next step" without selecting any of the Help topics, to get to the page with contact choices (chat or phone).

We've had a battery camera for 22 months, plugged in with the optional power cable, and have not had any issues.

https://support.google.com/googlenest/gethelp

EdmondB
Community Specialist
Community Specialist

Hello  Jonathan_Snow, 

I'd like to jump in here and check if you've tried MplCustomer's response. Let us know if you need more help by replying to this thread.

Thanks for the help, @MplsCustomer.

Thanks,
Edmond

Hi @EdmondB ,

 

I did not because we've already passed the 1 year mark. So the item would no longer be under warranty. It's a shame that it simply quit working out of nowhere. It simply won't reconnect.

EdmondB
Community Specialist
Community Specialist

Hi there,

I'm sorry to hear about your experience on your Nest camera battery. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Regards,
Edmond

Thank you, @EdmondB I have completed the form.

Hey Jonathan_Snow,

 

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

 

I appreciate the help, @MplsCustomer and Edmond.

 

Best,

Jenelyn