Nest Battery cams so fussy to charge, any foolproof suggestions?

[jeremyzunk]

The Nest battery security cameras for outdoors give me so many headaches when it comes time to charge. I use the cable provided every time, but i always have to push the button on the back to get the unit to play the charging sound or even indicate in the app it is being charged. Even that only works half the time. Is there something with the contacts that need cleaning or the cable or some trick i’m missing?

[Brad]

Hi there,

Thank you for your patience, and sorry to hear that you're experiencing this. I know that keeping your Nest devices charged is very important, and I would love to help you out. When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:

• This is a great article on general charging times for your devices.
• This helpful article tells you how to save the battery with your doorbell or camera.
• And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.

Best regards,

Brad

[jeremyzunk]

i will clarify the charging for the devices occurs inside at room temperature and is not related to the issue i’m having. 

[Brad]

@jeremyzunk 

Thank you for the clarification, I appreciate it. It is possible you may have a faulty cord. Do you have another camera you can test the cable on to see if it functions the same? Please let me know.

Best regards,

Brad

[jeremyzunk]

It's replicated the issue on all 3 cameras I have.  Unfortunately I only have the 1 cable, and because of the proprietary connection point I haven't been able to try others.  It seems to recognize the camera on the app after I hold down the small button on the back of the camera for around 5 seconds if that makes any sense.

[Brad]

@jeremyzunk 

I would love for you to please fill out this form, and a higher tier of support will be reaching out to you with next steps. Once filled out, please let me know, and you should hear from them soon after. 

Best regards,

Brad

[jeremyzunk]

Sent.

[Brad]

@jeremyzunk 

Thank you for filling out the support form. You should hear from support very soon if you haven't heard from them already. Once they reach out to you, they will be assisting you moving forward with this concern. 

Best regards,

Brad

[janthadeus]

Hey there,
 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks for the help here, Brad.

Best,

JT