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Nest Cam Battery does not connect to Nest app, nor is available to view on computer.

BritblokeNJ
Community Member

... I think Google has misled me. I'm considering returning the device as not fit for use. 

Very disappointing.

1 ACCEPTED SOLUTION

Gee thx Google!!! I'll not be using Nest again...

View solution in original post

7 REPLIES 7

Rubes
Gold Product Expert
Gold Product Expert

Unfortunately your camera, and any other Nest camera released in 2021, is no longer compatible with the Nest app or the Nest web view. Only the Google Home app works with these devices.

Gee thx Google!!! I'll not be using Nest again...

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

We're sorry if you feel that way — we’re dedicated to bringing more features to give our customers a smoother experience and we’ll take this as feedback.  Let me know if I can assist you with anything else, otherwise I will be locking this thread in 24 hours.

 

Regards,

Steve

Steve, You've removed a feature customers find useful. Yes. Lock the thread and ignore customers' expressed complaints. Is that the way you do things now?

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app

Google Home app

  • At the top right, tap your account.
  • Tap Feedback 

and then

  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best regards,

Brad.

You guys need to fix this asap. The google home app is garbage. Been using The nest app and its cameras for nearly 10 years and it is leaps and bounds better than google home. The fact that you cant view your cameras from your computer is almost laughable. Like what the heck. Fire the person that must have "forgot" that function. 

EmptyNester
Silver Product Expert
Silver Product Expert

I returned mine (as have MANY others said on this forum).  I ended up buying used (Gen 1) cameras on Ebay and I'm very happy with them and the ability to continue to use the NEST app.