Nest Cam (Battery) video didn't power back on

[Dirge]

Purchased two nest cam's the middle of July.  This morning I turned off the video and I could never get it back on through the app.  It would just say "connecting" and just spin.  This evening I tried to do a restart...twice.  Still the video won't turn back on.  The only other solution was to factory reset it.  Unfortunately\fortunately that worked, however I lost all of my archive.  I don't know if anyone else has had the same issue, but seems like a software fix is in order.

[janthadeus]

Hi Dirge,

I'm sorry to know that you haven't been able to see the live video of your Nest Cam Battery. No worries, we'll figure this out together — please help me with these questions: 

1. What’s the color of the LED status light?
2. When did the issue start?
3. How far is the camera from the router?
4. Do you have other Nest devices in the house?

Looking forward for your response.

Thanks,

JT

[RockyGrinder]

Yes, I have a similar problem. New Nest battery camera installed outside on Saturday, dead on Sunday. I had to do a factory reset to get it to install (stuck on update loop). Seemed to go OK. Sunday night it turned off and I cannot get it to turn on. When I try to turn it on, Home app says connecting and then stops. No other messages.

The camera is about 6 feet from the router. The Home app says the battery is 87% and that it has a good connection. Speed test shows 22-25 Mbps to the camera. The status light is off. I have a Nest IQ outdoor and another Nest camera inside working fine.

I don't have an archive yet since it has worked for less than 24 hours. Time for another factory reset?

[janthadeus]

Hi there,

Great troubleshooting so far, RockyGrinder. Let's get this sorted — a few questions:

1. When did you first notice the issue? 
2. Is your camera exposed to extreme temperatures?
3. How does your camera feel(hot, warm, cold or normal)? 

You can also give these steps a try: 

• Adjust the angle of your camera to a more productive area that catches fewer unimportant activities.
• Turn off notifications for unimportant events to reduce the use of the battery, please refer to this article for your guide.
• Try to factory reset the camera again and let's check if it drains after a couple of days. Check this article for the complete guide.

Let me know how it goes.

Regards,

JT

[Dirge]

I noticed the issue when I turned the camera off in the app and then tried to turn it back on.  It wouldn't come back online.  I guess it depends on what "extreme" is.  I live in the south and the temps have been in the 90's most days.   During the issue the camera felt normal, no abnormal temperature issues.

I did eventually get the camera working, however two resets didn't work and I had to disconnect the camera and go through the re-adoption again.  It seems to be working OK now.

[janthadeus]

Hey there,

Sounds good! Thanks for your efforts. I'm glad that it's already up and running. If you have other questions and concerns, feel free to let me know.

Cheers,

JT

[Waylay]

I have the same problem. Turned off 6 cameras , to conserve battery while doing some yard work and only 4 would turn back on. Home app say connecting for about 12 seconds , then it stops and cameras are still off. Did a reboot, that didn't help, performed a factory reset, that fix it temporarily until I turned the cameras off again to test and now a 2 different cameras won't turn on.

[janthadeus]

Hi Waylay,

I'm sorry to hear that, great troubleshooting so far and thanks for your efforts. let's get this sorted — a few questions: what's the status light of the cameras? What types of cameras do you have? Also, are they fully charged before you set them up?

Looking forward to your response.

Thanks,

JT 

[aatienza]

Hey Waylay,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

I appreciate the help, JT.
 

Thanks,

Archie

[aatienza]

Hey Waylay,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie