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Nest Cam IQ Outdoor Faults

DenDen
Community Member

Is there a known reliability issue with the Cam IQ Outdoor?

I have had 5 of these cameras 4 of them (including 2 replacements from Google) eventually failed (either just dead or unfixable flashing blue light issue).

There is something called 'reasonable expectation' in UK consumer law which means we are not limited by a manufacturer's warranty if something does not work as could be reasonably expected.  Such an expensive security camera should be expected to work far longer than a couple of years.

Anyway Google no help whatsoever outside warranty so I am forced by poor quality to look at other vendors.

1 REPLY 1

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.