My camera was working fine until a storm came through a few weeks ago. I was away at the time and got a notification on my phone saying my camera was offline.
Since then, I've tried resetting my modem/router, switching the breaker on/off, etc. but it still won't connect. There are no lights or anything anymore. I've double checked that the camera is turned on in the app, and the light indicators are set to auto. This leads me to believe there's something wrong with the power source?
However, when I bring the camera inside and connect it to power, the blue ring appears. But I'm still unable to connect the app to it. I've even tried removing the device from the app, but I'm still getting error NC023 when I try to set it up again.
I've also tried doing a factory reset, but for some reason the light ring never starts spinning blue, like it's supposed to.
Any tips would be greatly appreciated.
- I'm on iPhone.
- Camera was brought inside and tested right next to router.
- Wifi frequency: 5GHz
- Have tried multiple iPhones.
Try these steps for the best success:
I have tried all of these steps. Once I get to the connection part (it says "Connecting. Looking for your camera.) it thinks for a moment, but I keep getting the same error.
"This app is having trouble connecting to your camera. Make sure you're close to it and that it's plugged into a power outlet. NC023"
Great troubleshooting so far, let’s dig deeper into this. It looks like your camera isn’t powering up and gave you an error code NC023. This error code can be an issue with your phone’s Bluetooth connection, WiFi router settings incompatibility or power issue if the status light is dead.
Here are some troubleshooting steps you can try:
I hope that helps.
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
Thanks for chiming in, Archie.