09-14-2022 10:51 AM
My camera was working fine until a storm came through a few weeks ago. I was away at the time and got a notification on my phone saying my camera was offline.
Since then, I've tried resetting my modem/router, switching the breaker on/off, etc. but it still won't connect. There are no lights or anything anymore. I've double checked that the camera is turned on in the app, and the light indicators are set to auto. This leads me to believe there's something wrong with the power source?
However, when I bring the camera inside and connect it to power, the blue ring appears. But I'm still unable to connect the app to it. I've even tried removing the device from the app, but I'm still getting error NC023 when I try to set it up again.
I've also tried doing a factory reset, but for some reason the light ring never starts spinning blue, like it's supposed to.
Any tips would be greatly appreciated.
Additional Info:
- I'm on iPhone.
- Camera was brought inside and tested right next to router.
- Wifi frequency: 5GHz
- Have tried multiple iPhones.
09-15-2022 03:32 AM
That error means the camera couldn’t connect to your phone using Bluetooth. Is Bluetooth turned on and working?
09-15-2022 12:15 PM
Yes Bluetooth is working.
09-18-2022 10:58 PM - edited 09-18-2022 10:59 PM
Hi folks,
Checking in — how's it going with your Nest IQ Outdoor camera? Still need our help?
Thanks for your help, davidking.
Thanks,
JT
09-15-2022 12:46 PM
Try these steps for the best success:
09-21-2022 11:13 PM
Hi ericjacksonwood,
Checking in to see if you still need help with this. In case there are any follow-up questions or comments. Please let me know if you need further assistance.
Regards,
JT
09-23-2022 08:13 AM
I have tried all of these steps. Once I get to the connection part (it says "Connecting. Looking for your camera.) it thinks for a moment, but I keep getting the same error.
"This app is having trouble connecting to your camera. Make sure you're close to it and that it's plugged into a power outlet. NC023"
09-26-2022 11:43 PM
Hey there,
Great troubleshooting so far, let’s dig deeper into this. It looks like your camera isn’t powering up and gave you an error code NC023. This error code can be an issue with your phone’s Bluetooth connection, WiFi router settings incompatibility or power issue if the status light is dead.
Here are some troubleshooting steps you can try:
I hope that helps.
Best,
JT
09-30-2022 08:00 AM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, JT.
Thanks,
Archie
10-01-2022 03:01 PM
Hi folks,
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
Thanks for chiming in, Archie.
Best regards,
JT