Nest Cam Indoor Gen 3 - Yellow Light

[EGustafson]

I purchased a new Nest Cam Indoor, Wired, Gen 3 today after it was just released.

Upon plugging it in, I only get a yellow flashing light. The App is not able to discover the camera.

In searching, it seems this indicates low power in the previous generation of cameras. I am using the provided 7.5W power adapter -- it does not work. I have tried other USB-C power adapters -- they did not work. I have tried other power outlets, which changed nothing.

I used a pin to hold the reset button for over 10 seconds -- nothing happened.

Is this brand new, released today, camera dead on arrival? What else can I try to get this camera set up?

[jenniffert]

Hi @EGustafson,

Thank you for posting in the community! I understand you're experiencing difficulty setting up your new Nest Cam Indoor (wired, 3rd gen) due to the continuous flashing yellow light and the camera not being discoverable in the Google Home app. I truly appreciate you taking the time to rule out power issues and attempt some troubleshooting steps already. No worries, I'm here to get this sorted out!

Given the persistent yellow light, and since the initial restart attempt seemed to have no effect, the next step is to perform a complete factory reset on the camera. This is necessary to clear any system errors that are preventing the proper startup.

Once this reset is complete, you should hear two confirmation tones and the light will turn solid blue, indicating it’s ready to be added in the app. You can then try connecting the camera in the Google Home app. For detailed, guided steps on performing the reset and the subsequent setup, please refer to the following articles: Restart or factory reset Nest camera or doorbell and Set up your Nest camera in the Google Home or Nest app.

Please let me know how it goes.

Best regards,

Jenniffer

[EGustafson]

Hi Jenniffer,

Thank you for the response --
Unfortunately, this did not resolve the issue.

I had tried resetting my camera previously, as I'd said: "I used a pin to hold the reset button for over 10 seconds -- nothing happened."

I tried this again at your recommendation, following the instructions at the provided link. The instructions state:

1. At 10 seconds, the status light will blink yellow 4 times, and you’ll hear a countdown tone.
2. At 12 seconds, the status light will be solid yellow. When the camera begins to reset, you’ll hear a confirmation tone.

None of the suggested results ever happen. I can feel the button press, but the light blinks yellow on my camera constantly from the moment it is plugged in. It continues to do so after 10 seconds, with no countdown tone. The light never turns solid yellow, or blue as setup requires. It simply blinks yellow continuously.

[jenniffert]

Hi EGustafson,

Thank you for your reply and confirming the results of the troubleshooting. It was necessary to try the process again and hold the button for the full, specified duration of 22 seconds, as detailed in the instructions.

To resolve this effectively, the team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Keep me posted.

Best regards,

Jenniffer

[EGustafson]

Thanks Jenniffer,

Just for your awareness, and anyone else that sees this thread, I spoke with a Google chat support agent yesterday. Their conclusion was that a replacement was necessary, so the original camera is being RMA'd.

Thank you for the support.

[jenniffert]

Hi EGustafson,

Thanks for following up on the case! I'm glad to hear the issue was resolved by contacting our support team directly via chat, and I appreciate you taking the time to update the community with the resolution.

If you have more questions, feel free to post again.

Best regards,

Jenniffer

[Takticaltekniq]

Did the RMA resolve this? I’m having the same issue with a brand new 3rd gen camera and the provided hardware. 

[EGustafson]

Yes, RMA solved it. 

The new camera worked immediately and they took the broken one back without issue. 

The chat agent did make me go through factory reset and other simple troubleshooting until eventually I told them I’d tried that many times and it clearly wasn’t working. At which point they set up the RMA order. 

Out of my own curiosity, I tested the new camera with the original power brick and it worked — so the issue was certainly the first camera, never the power brick itself.