01-18-2023 03:22 PM - edited 01-18-2023 03:24 PM
I cannot figure out for the life of me how to set the camera to be active when we are away and off when home, other than manually. I even tried tech support and they were not able to tell me. The setting for the home app is very confusing and disappointing.
01-22-2023 05:30 PM
Hi PAH,
I’m sorry for the trouble setting up your Home/Away Assist. I appreciate your efforts here.
To set up Home & Away Routines for the first time:
Have a look at this article for your guide: Change Home/Away Assist settings.
Let me know how it goes.
Thanks,
JT
01-22-2023 05:42 PM
I don’t have the option of the “Home and Away routines” on the home page of the app. I have set up the sensing, but it is not work with my camera. Still frustrated.
01-26-2023 10:52 AM
Are you looking in the Nest App or the Google Home app? The instructions that JT shared are for the Google Home app. We will need confirmation of which app you are using, so we can assist you further.
Best regards,
Brad
01-26-2023 11:37 AM
Home app
01-26-2023 01:59 PM
Hi everyone,
@PAH thanks for getting back to us and for giving the information that Brad is asking. I'm dropping by to ensure that everything is covered here. To confirm, have you tried checking the link that JT has shared above about changing home/away assist settings? If so, please give us an update here.
I appreciate the help, JT and Brad.
Regards,
Emerson
01-26-2023 03:01 PM
I don’t have that link on the home page of the home app.
01-27-2023 03:07 PM
Hello PAH,
We appreciate you taking your time posting here your update. Try following the steps below.
To allow the home structure to use phone locations:
Looking forward to your response.
Best,
Emerson
01-29-2023 09:50 AM
Resolved! Thank you!
01-29-2023 06:29 PM
Hey there,
Woohoo! We're glad to hear that. As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Thanks for chiming in, Brad and Emerson.
Best,
JT