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Nest Cam Indoor goes offline almost every day for 20 minutes

DK
Community Member

I have 2 nest cameras and a nest doorbell.  They all worked fine for over a year.

Now the same Nest Indoor cam goes offline  on a routine basis , for only 20 minutes and then resumes.  The other nest cam and doorbell work fine with no issues.   Strong Wifi signal.   Moved cam across room to another power socket, same issue.  No difference in time of day, sometimes mid day, sometimes during the night.  Noticed back of camera is warm to touch.  Is it overheating and cuts out to cool off?  Is it faulty?

Thanks.

 

 

7 REPLIES 7

Ashepherdson
Gold Product Expert
Gold Product Expert

Without more data it's hard to diagnose but, I would suspect it is either overheating somehow, or someone is manually turning it off and on.  

Check your logs, is it off for the same amount of time (ie almost exactly 20 mins each time) ..or do the lengths of time vary?  Is it on the same firmware version as the ones that stay online?  Are there outside factors that could cause it to overheat , Ie intense sunlight, no airflow..etc 

DK
Community Member

Thanks for the speedy reply. Offline Tuesday 9:26 - 9:43  Sunday 2:15 - 2:31 so yes the times vary but by very little.  The other cam is an Indoor IQ and has different software..this is a regular Indoor Nest Cam software version 223-610050  How would you force an update? I've unplugged it several time and hopefully it has a current version.

Ashepherdson
Gold Product Expert
Gold Product Expert

What is your image quality set at ? If it's highest level, try lowering it slightly and see if it stays online then 

Doing a Google search I am seeing similar reports from others with no solid answers, except that it may be bandwidth / signal related, which is why I asked about the image quality.  One thing to try is your wifi, making sure your 5 GHz is named different than your 2.4ghz , and ensure the cameras are on the 2.4 GHz network .

DK
Community Member

Low resolution seemed to help a little, but I shouldnt have to run at that resolution for the price of camera to work .  Camera is on 2.4 network (guest is on 5) .  One last re-install before I toss it.

Ashepherdson
Gold Product Expert
Gold Product Expert

No you are right it should be at mid or higher, just wanted to see if it was a bandwidth issue , which it sounds like it might be.   Can you get your phone out right beside the doorbell camera and check the wifi signal strength ?  If it's weak then repositioning your router might be a good idea.  I had a Linksys velop system and ended up switching to the Google nest wifi because of similar drop outs on my doorbell camera, and have had not issues since .  

 

DK
Community Member

Its at the default middle setting for Video Quality.    I will set it to Low for the next few days and see what happens..

Thanks.