Nest Cam Indoor goes offline almost every day for 20 minutes

[DK]

I have 2 nest cameras and a nest doorbell.  They all worked fine for over a year.

Now the same Nest Indoor cam goes offline  on a routine basis , for only 20 minutes and then resumes.  The other nest cam and doorbell work fine with no issues.   Strong Wifi signal.   Moved cam across room to another power socket, same issue.  No difference in time of day, sometimes mid day, sometimes during the night.  Noticed back of camera is warm to touch.  Is it overheating and cuts out to cool off?  Is it faulty?

Thanks.

[Ashepherdson]

Without more data it's hard to diagnose but, I would suspect it is either overheating somehow, or someone is manually turning it off and on.  

Check your logs, is it off for the same amount of time (ie almost exactly 20 mins each time) ..or do the lengths of time vary?  Is it on the same firmware version as the ones that stay online?  Are there outside factors that could cause it to overheat , Ie intense sunlight, no airflow..etc 

[DK]

Thanks for the speedy reply. Offline Tuesday 9:26 - 9:43  Sunday 2:15 - 2:31 so yes the times vary but by very little.  The other cam is an Indoor IQ and has different software..this is a regular Indoor Nest Cam software version 223-610050  How would you force an update? I've unplugged it several time and hopefully it has a current version.

[Ashepherdson]

What is your image quality set at ? If it's highest level, try lowering it slightly and see if it stays online then 

[Ashepherdson]

Doing a Google search I am seeing similar reports from others with no solid answers, except that it may be bandwidth / signal related, which is why I asked about the image quality.  One thing to try is your wifi, making sure your 5 GHz is named different than your 2.4ghz , and ensure the cameras are on the 2.4 GHz network .

[DK]

Low resolution seemed to help a little, but I shouldnt have to run at that resolution for the price of camera to work .  Camera is on 2.4 network (guest is on 5) .  One last re-install before I toss it.

[Ashepherdson]

No you are right it should be at mid or higher, just wanted to see if it was a bandwidth issue , which it sounds like it might be.   Can you get your phone out right beside the doorbell camera and check the wifi signal strength ?  If it's weak then repositioning your router might be a good idea.  I had a Linksys velop system and ended up switching to the Google nest wifi because of similar drop outs on my doorbell camera, and have had not issues since .  

[DK]

Its at the default middle setting for Video Quality.    I will set it to Low for the next few days and see what happens..

Thanks. 

[Fredroid]

My indoor cam also goes down at almost the dame time each day 17:30 / 5:30pm. It started a few months ago.

[EmersonB]

Hello Fredroid,

Thanks for reaching out here in the Community. To confirm, are you getting any error messages? How far is the camera from the router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Try restarting your Nest Camera and your Wifi router. Also, check your Nest app if you have a schedule set. Looking forward to your response.
 
Best,
Emerson

[Jenelyn_O]

Hi there,

Chiming in — could you please provide the information asked above? Also, were you able to restart both of your Wifi router and Nest Camera? Let us know how it goes.

I appreciate your help, @EmersonB.

Thanks,

Jenelyn

[Fredroid]

Hi! Thank you both for your reponse. Wrote a long answer a few days ago but the page reloaded and I lost it and did not rewrite it. The problem has lasted through several reboots of both during months. 2 meters apart in the ceiling of the same room. No schedules. I have a smart wifi with both 2.4 and 5ghz on the same SSID but won't be changing that for one maybe faulty device. No error messages, but a notification and an email that it is offline since 10 minutes.