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Nest Cam Indoor (wired) Audio output when talking is very quiet.

OldRusty
Community Member

I have today set up my Nest Cam indoor (wired) and it set up instantly with no problems, however when I use the push to talk function I hear the chimes for when I start to talk but the volume of what is being broadcast from the camera speaker when I talk is so quiet its barely audible.

 

I have tried a full factory reset of the camera and re-set up the camera but this makes no change to the output volume. is there a fix for this that anyone knows about or do I have to consider the camera faulty?

Thanks in advance.

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@OldRusty 

Do you have a Samsung phone?  There seems to be a known issue with Samsung phones:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Talk-amp-Listen-volume-issues-with-Sams...

JDS
Community Member

You must have a Samsung Phone. You will find many reports on internet of talk listen volume problems and no fixes offered by Google. 

OldRusty
Community Member

Thanks for the reply, I do have a Samsung, however my son has an iPhone and the issue is the same for him, so not convinced this is the issue.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

OldRusty
Community Member

Yes I have been unable to resolve this issue, the volume when trying to talk through the camera is almost inaudible, this is the same if I use the app on android or apple.

Brad
Community Specialist
Community Specialist

@OldRusty

 

I am afraid that some Samsung phone users are experiencing this same issue. It is a bug that is still being looked into at the moment. I am afraid I do not have a solution as of yet.

 

Best regards,

Brad.

James
Community Specialist
Community Specialist

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best,
James