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Nest Cam Link with password error on mobiles Update your browser, your current browser can't play

5thofJuly
Community Member

When trying to view a camera stream using the Nest Cam Link (under video sharing in options) I receive the error "Update your browser, your current browser can't play this video".  It worked previously, but no longer does and all browsers (chrome, safari, firefox) are up to date and none are able to work.  How do I get around this error so I can stream video on my mobile device without installing the Nest App and granting permission to my entire account?

 

I should clarify, that the reason I need this functionality is so our Au Pair can see the video feed from our baby's room, but we don't want to give them access to our entire Nest system and I don't want to create a separate one just for this video feed where I need to pay a separate Nest Aware subscription and jump back and forth between accounts to view certain cameras.  

7 REPLIES 7

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. Have you tried to clear your browser cache and cookies? This sounds like a browser error could be keeping you from accessing the footage. 

Best regards, 
Brad

5thofJuly
Community Member

Same error on all devices. It’s not device or browser specific. 

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

I appreciate your help here, Brad.

 

Thanks for trying. We appreciate your efforts here. Let’s check this out — going over the steps here might help:
 

  1. Uninstall and reinstall your Google Chrome browser.
  2. Restart your phone, turn it off for 1 to 2 minutes. Then, turn it on.
  3. Try a different combination of passwords.
  4. Use another mobile device.
  5. Try camera sharing without a password and share it publicly to test if it works.

Let me know how it goes.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey 5thofJuly,

 

It's me again. I want to make sure you're all good — how did the steps go?

 

Regards,

JT

5thofJuly
Community Member

If that's what it takes to get it to work, then the functionality is essentially worthless to me. I'm not going to have every single person that I need to share a camera feed with jump through these hoops.  The fact that it's needed tells me this feature was rolled out prematurely and the app continues to fall short of my expectations.

Brad
Community Specialist
Community Specialist

@5thofJuly

Sorry to hear you're still experiencing this, we’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here

Best regards,
Brad

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

@5thofJuly we’re dedicated to bringing more features to give our customers a smoother experience and we’ll take this as feedback.  Let me know if I can assist you with anything else, otherwise I will be locking this thread in 24 hours.

 

@Jt and Brad I appreciate your response.

 

Best,
Emerson