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Nest Cam Outdoor Magnet

asjruk
Community Member

Hi Brad and Community

We purchased a Nest Outdoor Cam Wired back in late 2020 for our first house/condo.

Yeasterday a contractor for the community came by to look at our  gutters (not at our request) and knock/loose the magnetic mount for the camera.

Now we have a camera that we can't use, and have been looking everywhere for this part to buy.

Can you help? We are having our first child in a few weeks and want to keep our place safe.

 

Thanks Alex

 

 

 

 

 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@asjruk 

Unlike its competitors, Google Nest does not sell any spare parts for its cameras and doorbells. If you are within the 1-year warranty, you might be able to get Google Nest to provide a replacement by contacting Google Nest Support, starting with this link: https://support.google.com/googlenest/gethelp

Hi folks, 

 

Thanks for your help here, MplsCustomer.

 

I understand your situation, asjru. Congratulations on having your first baby! Have you tried to contact our support team as suggested by MplsCustomer? In case you still need our help — please fill out this form so we could further assist you. 

 

Looking forward to your response.

 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie