Nest Cam Outdoor is offline

[gijsdegroot]

Dear all,

I have a Nest Cam Outdoor, which is part of a number of cameras I have around the house, including more Nest Cam Outdoor cameras. There is 1 Nest Cam Outdoor camera that is offline, while the others are not. I was trying to update the WiFi setting of these particular camera, but it hard since the camera is installed on the roof of the house, so it is not easy accessible. I have had this camera for at least 2 years and it has never gone offline for more than a week. 

Can I do anything from a distance without physically touching the camera to get this again back online?  Thanks in advance for letting me know. 

[MplsCustomer]

@gijsdegroot 

I'm not sure why you want or need to update the Wi-Fi settings unless you've changed your Wi-Fi.

For older Google Nest customers, you may be able to into the Google Nest app, select Settings | Home info | Home Wi-Fi help, and select your offline camera and update the Wi-Fi settings there. But since this is done via bluetooth, you have to get close to your camera, and you still need to scan the QR code on the camera:

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Cuse-the-nest-app

If you end up doing this, write down the 6-character Setup Code on the camera so you don't have to physically access the camera if you have to do this again in the future.

[gijsdegroot]

@MplsCustomer  Thanks for this answer, this is helpful. 

[Brad]

Hi there,

Thank you for all of your help on this one, @MplsCustomer. Just checking in to see how the conversation is going. Please let me know if you need further assistance.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad