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“Nest Cam Setup (Macintosh).app” needs to be updated.

tpmrobic
Community Member

I am trying to connect a older Nest Cam Outdoor.  It wont connect thru the Nest app on my iphone.  I tried to plug into my computer but I get the following error

“Nest Cam Setup (Macintosh).app” needs to be updated.

I cannot find the latest software anywhere?  Does anyone have any suggestions?

 

Tom

1 Recommended Answer

tpmrobic
Community Member

it worked like a charm. Turning off the cellular made the difference. Thankyou 🙂

View Recommended Answer in original post

3 REPLIES 3

David_K
Platinum Product Expert
Platinum Product Expert

I don't believe there's a newer version of the app, because it hasn't been updated in some time since the newer camera models don't support this setup method. With that in mind, let's work on getting it setup with your iPhone if possible.

  1. First, factory reset the camera:
    Restart or factory reset Nest camera or doorbell - Google Nest Help
  2. Follow the setup steps with the Nest app:
    Set up and connect Nest camera - Google Nest Help

Before you start setup, here are some things to bear in mind:

  1. Turn on Wi-Fi and Bluetooth.
  2. Turn off cellular/mobile data.
  3. Turn off VPNs or proxy settings or apps.
  4. Open the iPhone settings app, tap your name at the top > iCloud > Private Relay > Off.
  5. Tap back to the main settings screen > Privacy & Security > Local Network > Enable Nest.
  6. Make sure you’re using a recent version of your phone or tablet’s operating system, by checking your phone’s settings for any updates.
  7. Make sure you're using the latest version of the Nest app, by checking the Apple App Store for any updates.
  8. Reboot your phone or tablet, usually by pressing and holding its power button.
  9. For ease of setup, make sure your camera is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. You can move your device to its desired location after setup.
  10. If you have a dual band router that has different network names, try to set up your device on both the 2.4 GHz and 5 GHz bands.
  11. Reboot your Wi-Fi router by removing the power cable. Ensure you wait at least 30 seconds before reconnecting the power cable.

If you see a help message or code in the app, let us know so we can troubleshoot further.

tpmrobic
Community Member

it worked like a charm. Turning off the cellular made the difference. Thankyou 🙂

Juni
Community Specialist
Community Specialist

Hi folks,

Thanks for the help here, davidking.

 

tpmrobic, thanks for reaching out. I’m glad it’s resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.

 

Regards,

Juni