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Nest Cam Won't charge while mounted

Jellis033
Community Member

One of my outdoor cameras will not charge while mounted. I know the outlet is good, as well as the cable. Once I take it down it's starts charging fine. My other camera does not have this issue and charges fine while mounted, using the same cord. Please help.

4 REPLIES 4

Hi folks,

I’m sorry you’re having trouble with this. No worries, we'll check this out. When did it start happening? Is this your first time installing your camera? Could you send us a photo of what's happening so I can take a closer look?

I appreciate the help, MplsCustomer.

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey Jellis033,

 

Checking back in —how's it going? Still need our help?

 

Regards,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT.

 

Thanks,

Archie