Nest Cam battery not found during setup

[Czarodziej]

I have a "Nest Cam Batter", and trying to set it up with Google Home, but keep getting stuck at the same point. I have tried resetting the Nest Cam, as well as factory resetting it, with the same outcome, and have followed all other suggestions I found on line. 

The Nest Cam dose connect to my WiFi router and my android phone dose too, but then the android fails to connect to the Nest Cam.

 

What I have noticed is that the "Nest Cam Battery" dose not come up on Bluetooth scans which I assume is necessary to complete the setup, would this be the issue. 

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Princesss]

Hi Czarodziej,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

[Princesss]

Hey there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest devices and we'd be glad to assist you further.

Best,

Princess