Two Nest Cam (battery) devices purchased together as a set and installed outdoors at same location equidistant from router. Both have nearly identical low usage. One will charge fully within 10-12 hours indoors and the battery life has until recently extended to six or so weeks (device #1). The other takes 24+ hours to charge fully and the battery life rapidly diminishes within a few days (device #2). Charged device #2 Sunday/Monday and replaced it in its mount Tuesday morning, 24 hours later it is at 25% with no triggered events. Charged device #1 yesterday/Tuesday and 12 hours later it is at 68%. It has always taken device #2 longer to reach a full charge. Performance has deteriorated more quickly for device #2, but the rate of decline for both is getting more rapid - particularly for #2. Considering the cost for the pair of Cams, this declining performance is alarming.
What happens if you swap charging cords? Is the cord fully seated in the bottom of the camera?
Google Nest says it should take "approximately 5 hours to fully charge the battery" (https://support.google.com/googlenest/answer/11052520). Perhaps your camera is defective and you should try contacting Support for a replacement:
Contacts are clean, cord is fine. I was able to get support for the devices, which involved factory reset, remove devices from Home App, full charge, reinstall. Working properly again!
Happy to hear that! I appreciate all your efforts here. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
