09-08-2022 03:36 PM - edited 09-08-2022 03:39 PM
Note: there was no doorbell (wired) option so selected battery
The plastic is deteriorating and susceptible to cutting peoples fingers. Its now out of warranty as it is over a year., and it does not seem you can replace just the plastic housing... Anyone else seeing this?
Cannot seem to post pictures for reference.
09-08-2022 04:37 PM
Yours is the second post today on this issue.
There are 322 threads in this forum on "peeling" Nest Hello doorbells and another 49 on "delaminating" doorbells. One of our Nest Hellos, not quite 2 years old, is peeling. One thread on failure of the internal battery in the Nest Hello (https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...), which causes the doorbell to go offline briefly when the button is pressed, has over 800 replies. This has happened on 2 of our Nest Hellos. Yet Google Nest's response to both issues is that it "cannot" replace them because they are past the 1-year warranty period. So we bought silicone skins and disabled the internal chime as workarounds.
You could try contacting Support (https://support.google.com/googlenest/gethelp) to see if they'll make an exception in your case. Or maybe a Google Nest Community Specialist will step in here and ask you to fill out a "form" on your case. (Since most of those threads are then locked, it's hard to tell what, if anything, Google Nest does in response to those "forms".)
09-09-2022 03:33 PM - edited 09-09-2022 03:34 PM
Oh no! I'm sorry to hear that. Could you fill out this form and let us know once you're done?
I appreciate the help, MplsCustomer.
09-13-2022 04:55 PM
It's us again. Were you able to fill out the form?
09-13-2022 04:58 PM
09-16-2022 08:52 AM
checking in on this again.
09-19-2022 07:26 PM
I'm checking in to see if you are able to fill out the form? If not, please do so, so we can assist you further with your concern.
Thanks for your help, Archie.
09-19-2022 08:24 PM
Yes, I did. this is the 3rd time I'm responding yes to this question Archie
09-19-2022 11:40 PM
We haven’t received the form. Here’s the link for the form. Let me know once you’re done.
09-20-2022 10:05 AM
Please check again.
09-21-2022 05:14 PM
We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.