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Nest Cam doesn't live stream when phone on WiFi network at Home

EyeOfRa
Community Member

Hi, Our best cam doesn't live stream at all when we are at home and phones connected to. WiFi network. To view live stream we have to disable wifi and go on cellular network.

Is this normal? Can't be right... 

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@EyeOfRa 

That's not normal. What happens when you try? Did this just start happening? Is your phone using the same Wi-Fi network at home as your Google Nest Outdoor Camera?

EyeOfRa
Community Member

Hi.. Comes with blank scren with error Live video unavailable..

I have tried using same WiFi as nest is on, different one. Just doesn't work.

Take it on cellular network and its back on.. 

@EyeOfRa 

That is bizarre. You could try contacting Google Nest Support starting with this link:

https://support.google.com/googlenest/gethelp?hl=en

By the way, there are several posts in this forum about "Live video unavailable". On the first thread below, Google Nest said 4 weeks ago: "Our teams are aware of this behavior and are investigating."

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Cam-Battery-live-video-unavailable...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Camera-Live-Video-not-working/m-p/...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Battery-Cam-amp-Battery-Doorbell-N...

Ebedia
Community Specialist
Community Specialist

Hello EyeOfRa,
 

We appreciate your patience with this. 
 

To better understand what’s going on, I’d like to ask some questions.
 

  • Does your Nest camera record the events? 
  • How many Nest camera/s do you have? 
  • Are you having the same issue with your other camera?

Give these steps a try:
 

  1. Try restarting your camera and router to refresh the connection.
  2. Uninstall and re-install your Nest App and Google Home App. 
  3. If the issue persists, remove your camera from the App then factory reset the actual camera and re-add to the App.

Thanks for the response @MplsCustomer.
 

Thanks,

Emerson

janthadeus
Community Specialist
Community Specialist

Hey folks,
 

I just wanted to jump in real fast to see if you saw Emerson's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

 

I appreciate your help here, MplsCustomer and Emerson.

 

Best,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie