Have owned my Nest Cam for ~ 3 years now. No issues up until 3 weeks ago when the camera kept disconnecting and the video screen shows the blue spinning icon. I tried resetting it, unplugging the power and plugging back in, uninstalling and deleting the camera from the Nest App, and even resetting the wifi router. When I am going through the setup, it gets stuck on the "You should now see live video" part and the black screen keeps spinning.
I googled "Nest Cam setup not working" and went to this site: https://nestcam.support/nest-camera-setup-2/
I started chatting online with a help person and then they asked for my name and number to have a technician call me. Within 1 min, someone called me from (912) 394-5832 and asked me to check my settings, log into the Nest account on my computer, then asked me to go to join.zoho.com where I had to download a program, change some of my security and accessibility settings and then they passed me to another operator (Level 5 technician) where they ran a bunch of stuff on my Terminal and then asked for $79.99 USD to fix the problem. They claimed my wifi network was not secure and I need to pay the fee to have them fix the Nest Cam issue. I was very suspicious and disconnected my internet, shut my computer down and hung up the phone. Did they just take over my computer and steal information?
Help???
