I write this with the hope that a Google Nest product person will be paying attention (and listen) to this feedback.
I bought our first outdoor security cameras in October 2016. The two cameras were the original Nest Cam Outdoor 1st generation (wired power).
I recently found a copy of my original installation guide (https://nest.com/support/images/camera-sept-2016/document/Nest-Cam-Outdoor-Install-Guide-en-us.pdf) which states:
To avoid risk of overheating and burns: Use only in temperatures between –4° and 104°F (–20° to 40°C).
Where I live in central Canada, we spend an average combined time of months below –20°C (–4°F), going down as far as –45°C (–49°F) for 1-2 weeks straight – sometimes for longer, and even colder.
The 2016 Nest Cam Outdoor have worked flawlessly through eight winters now – they have always recorded video and audio.
Last year, I finally decided to add more outdoor cameras around the house. All I could find at the time were the new Nest Cam (battery outdoor). I bought two, along with a “Nest Cam (battery) Weatherproof Cable” for each.
Then came winter and I was completely flabbergasted/blown away (and not in a good way) to open the Google Home app to find no live video feed, but instead the message:
“Device offline because of extreme temperature”
What?! Just disappointing. –25°C, for example, is not “extreme” where I live.
What needs to happen for me to consider staying with Google Nest when it comes time to replace/add cameras:
A wired power only version (I do not need or want a battery).
The camera needs to work in colder temperatures/be on-par with my original Nest Cam Outdoor cameras from nearly a decade ago.
