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Nest Cam outdoor battery and nest doorbell battery are both offline

jmeg93
Community Member

We’ve just bought nest doorbell and outdoor camera. On my partners Google home app both cameras are working perfectly but on my Google home app it just keeps saying they’re both offline. We both are using iOS with same updated phone and updated Google home app. Could someone please provide some suggestions on what could help. Thank you 

1 REPLY 1

EmersonB
Community Specialist
Community Specialist

Hi jmeg93,

 

Thanks for reaching out here in the Community. Try restarting your phone and try accessing the webpage https://goo.gle/2UZL8VI. Sign in your same email address and check if you're able to see the live feed and control your Nest devices.

 

Looking forward to your response.

 

Regards,

Emerson