Nest Cam says offline but it isn't for others in my Home group

[R_C]

Hello, hoping someone can assist with what I'm assuming is a simple issue I'm just not catching. I was just added to my family Home and our front door camera shows up in the Google Home app on my iPhone but it says it's offline. Everyone else in my family sees the camera on their iPhone Google Home app as online and can view the video stream and can activate the 2-way communication.  We are all connected to the same home wifi as the Nest cam.

Is there a setting somewhere in the Home App that I need to activate?

[aatienza]

Hey R_C,

Oh no! Let's see what's going on. What is the iOS version of your phone? Have you tried force closing the Google Home app, then restart your phone? Also, try reinstalling the app to see if that helps. Keep us posted.

Thanks,

Archie

[aatienza]

Hey R_C,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

[bsth41]

i have the same issue as do apparently thousands of others. Your suggestions didn't work. I'm just going to cancel the service it shouldn't be this difficult in 2022. This Help Forum is ridiculous.

[aatienza]

Hey bsth41,

This is not the experience we want you to have. Let's see what's going on — what phone are you using (Android, iOS)? When did you first encounter the issue? Does this happen often? Also, have you tried any troubleshooting steps?

Thanks,

Archie

[aatienza]

Hey bsth41,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

[aatienza]

Hey bsth41,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie