Nest Cam set up

[goodthankscafe]

CLicking through the terms and conditions in the set up portal on the Google Home app, i reach the 'Supplemental Nest Terms', and after clicking agree here there is an error screen reading "Problem connecting to cloud" - "Please try again later". There two actions in this error message are try again or cancel.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards, 

Brad.

[aatienza]

Hey goodthankscafe,

Just checking in to see if you're still getting the same issue. If so, try to reinstall the Google Home app to make sure it's up-to-date. Also, try to use a different phone to isolate it.

Keep us posted.

Thanks,

Archie

[aatienza]

Hey goodthankscafe,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie