Nest Cam wont work anymore

[Jerdrums]

Hello was wondering if anyone had an issue with indoor wired camera.After a power outage the cam starts blinking yellow slowly not fast. I have tried to reset it and nothing will happen any thoughts or troubleshooting ideas I can proceed with thank you. Cable and adapter are original

[Mayslee]

I have this exact problem as well. I have tried restarting and factory resetting - neither work and the slow yellow blocking light does not go away. 

[Jerdrums]

Not yet 

[humbertogarcia]

Hi @Jerdrums and @Mayslee,

Thank you both for contacting the community! I'm sorry to hear that the device restart has not worked out for you. I'll be glad to work together with you toward your Nest Cam Indoor (wired) blinking yellow lights solution.

Regarding the troubleshooting done, can you please state the steps you tried to restart and to factory reset?

Please consider that the yellow blinking light may be a warning that your cameras have issues getting electric power or connecting to Wi-Fi.

Let's check the following conditions:

• On your app, do the cameras appear online?
• For both of you, the device issue began after a power outage?
• Did you check the camera's power wiring and your home outlet in order to confirm there's voltage?
• Have you already checked if other appliances are powered from the outlet?
• Is your home internet working as it should for other devices?

Feel free to add any further details regarding the issue, and if this persists after initial checking, let me know in order to investigate further.

Regards,

Humberto.

[Jerdrums]

Hi Humberto,

Here are some answers to your list,

Regarding the troubleshooting done, can you please state the steps you tried to restart and to factory reset?

I tried 10sec i tried 15sec with power without power It doesnt restart and doesnt go to factory reset.

Just yellow blinking..thats all   

Let's check the following conditions:

• On your app, do the cameras appear online? NO
• For both of you, the device issue began after a power outage? YES
• Did you check the camera's power wiring and your home outlet in order to confirm there's voltage?YES
• Have you already checked if other appliances are powered from the outlet? YES
• Is your home internet working as it should for other devices? YES

Kind regards,

Jeroen

[humbertogarcia]

Hi Jeroen,

Thank you for sharing with me the restart modes that you’ve tried so far and for checking that your camera is the only device that seems affected by a power outage in your home.

I need you to indicate your Nest Cam model in order to be able to confirm the appropriate restart and factory reset steps. In addition, is the cable fully and securely plugged into both the camera and the adapter? 

In the meantime, check that your app version is the latest and that is working.

I look forward to your answer. Let’s find the issue solution together.

Regards,

Humberto.

[Jerdrums]

Hi Umberto,

I hope the answers fit the questions.

I need you to indicate your Nest Cam model in order to be able to confirm the appropriate restart and factory reset steps. The model is Google Nest Cam 2nd generation. 

In addition, is the cable fully and securely plugged into both the camera and the adapter? Absolutly

In the meantime, check that your app version is the latest and that is working. The app is working fine with the new one (i bought a new camera)

Kind regards,

Jeroen

[humbertogarcia]

Hi Jeroen,

Thank you for the prompt response. I understand that you replaced your Google Nest Cam 2nd generation.

Is your new camera's power cord compatible with your Google Nest Cam?

If so, please let me know if you tried switching the cameras' power cords.

I look forward to your answer. I'll be glad to evaluate an alternative to assist you.

Regards,

Humberto.

[Jerdrums]

Hi Umberto,

Is your new camera's power cord compatible with your Google Nest Cam? Unfortunately its not possible to change the cable because its locked inside the camera. Naturaly i changed the adapter to see if something was wrong but the old adapter worked perfect on the new Cam.

I look forward to your answer. I'll be glad to evaluate an alternative to assist you.

Regards,

Jeroen

[humbertogarcia]

Hi Jeroen, 

Thank you for checking that is not possible to change the cable because it is locked inside the camera.

I know the importance of having your Nest camera up and running as expected. 

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

If you have any other questions, please don't hesitate to post them on this forum.

Regards, 

Humberto