Nest Camera History Help

[MaiaL]

Is there a way to view the history of the last 24 hours? It only went back 6 so I made a subscription account and I can’t view any of it still and I can’t get through to support.

[MplsCustomer]

@MaiaL 

I'm just another Google Nest customer, but when you start a Nest Aware subscription, the history you can access starts with when your subscription starts. I don't know what you mean by "only went back 6", but you can't get access to history prior to your subscription because it wasn't being recorded yet.

[MaiaL]

I could only see the previous 6 hours when usually I could see at least that there was a noise or motion even without a subscription. This time it just kept saying it was offline when it wasn’t so I was hoping there was a way to recover it.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.