Nest Camera Low Volume on Home App

[Sixapalooza]

The audio from my Nest Indoor Camera is very, very low on my Android phone using the Google Home app.  The volume is fine on my wife's iPhone and our Nest Hub Displays.  It appears that the app is considering the audio feed as if it were a telephone call and only plays through the earpiece as opposed to the main speakers (as if it were media).  I have to hold the phone up to my ear in order to hear it (or use headphones).  Anyone else have this issue?

[merdinh]

I been having the same issue since February, and was told by google tech support they are working on it, its obviously still not fixed with most revent update along with many other things. At least they finally fixed my biggest issue, not being able to download any event clips over 3.5 minutes. Still waiting on ability to download any portion of a 24/7 video and not just triggered events that we were promised when the cameras were annouced last year.

[07MC07]

I as well am having the phonecall issue and also want the feature to download clips of 24/7 footage as the Nest app which was a way better app for controlling your cameras.  Those features need to come to this app.  I haven't even wanted to migrate my nest account for the Nest Wired Cam over for this reason.  Please Fix and Add 24/7 Clip Feature!

[Brad]

Hey there,

Thank you for your insight and feedback. We don’t have any news to share about improvements to volume control in the Google Home app, but we’re always looking for ways to improve and appreciate your feedback. You can also send us feedback at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here. 
 

Best regards,

Brad

[BBB1]

Having the same problem. it worked earlier right when I installed it. and now it doesn't work. it worked when I went to Wi-Fi and then it didn't work I have the original nest cams they're way better than this home app crap

[07MC07]

Yes I am having this issue as well.  I just left them feedback to see if it gets anywhere.  I know at one point it wasn't doing this.  Please fix!

[merdinh]

What device are you using? 4 months later they still havent fixed this issues, all my devices are galaxies, just got flip 4 couple weeks ago same issue as previous phone.

[07MC07]

I am using a Samsung Note20 Ultra.  I just checked now to see my camera and still can't hear anything unless I hold the phone to me ear cause it still detects it as a phonecall and uses phonecall volume not media.  This is driving me nuts.  Why it the Nest App so much better than viewing cameras through than the Google Home app.  This needs to be fixed.  It's been like this for a few months now!

[07MC07]

To add to it, just checked it on my Samsung Tab A 8.4 and it does it there as well but since it's a tablet with no earpiece, it comes through the regular speakers but still as a phonecall!

[Brad]

Hi there,

Just checking in to see how the conversation is going, and to see if you have had a chance to fill out that support form? Please let me know.

Best regards,
Brad

[BBB1]

The problem is it's running through the earpiece like a phone call and you can't turn the volume all the way up instead of running through a media Format like everything else. The only time you get a media format is after it's been on the server. But when you're live you can't hear anything Because it goes through the ear peace will not play over the speaker. It's a software issue that need to be addressed. 

[merdinh]

Hello, this is not a phone issue, as this has been confirmed the problem for hundreds of users, and after factory restarts, new phones. I have this issue on Galaxy Z Flip 3, Galaxy z flip 4, Galaxy s21, Galaxy s22 ultra, Galaxy s22 plus, and Galaxy tab 7. I don't have any other android device to test if it also experiences this issue or if its just Samsung devices. 

This form has been filled out 10 months ago and still no fix. I just went ahead and filled it out again. Maybe if more users fill it out again, it might push the issue along faster.

thank you

[Brad]

Hey there,

Sorry to hear you're still experiencing this, as I can imagine, it's been frustrating. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here. 

Best regards,
Brad

[EmersonB]

Hi folks,

@Sixapalooza just checking in, were you able to fill up the form above?'

@merdinh we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Let me know if you have additional questions.

Thanks for your helpful response @Brad.

Regards,
Emerson

[janthadeus]

Hey everyone!

Sixapalooza, checking in — we haven't received your form. Were you able to fill it out? Still need our help?

Thanks for your help here, Emerson.

Best,

JT

[Brad]

Hi there,

Just checking in on this thread to see if everyone has filled out the support form we sent who are still experiencing this. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[Brad]

Hey there,

I would recommend that you restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. If restarting your device doesn't have any change, I would ask that you fill out this form, so a higher tier of support can assist you.

Best regards,
Brad

[Sixapalooza]

As the OP, the issue has never been resolved.  It's clearly a software side issue (since the audio stream is being recognized as a phone call vs general media).  I have restarted all involved devices.  Goolgle will need the app developers to fix the issue.  From all the other posters, it may be specific to Samsung phones (or at least their implementation of the android os).

[merdinh]

I have some good news coming up whenever new app is released. I  am currently using the new google home beta app not available yet, and the audio issue is resolved in the beta version. I am using it on same phone as latest public version which did not work properly but since the beta app has been working for 2 days now on Z flip 4. Looking good for whenever they release the update.