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Nest Camera Ownership Transfer

Jacob4ta
Community Member

Long story short, my ex-wife and I no longer communicate. I pay for my Nest Aware subscription BUT my ex-wife is listed as the “owner” of all of our devices. I cannot remove her and I don’t want her having access to my cameras, doorbell or display. 

How am I able to remove her as the owner and label myself as the owner? I want her completely removed from my account so she has no access anymore. 

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

Sorry to hear that Jacob4ta. There is no way to change the owner, unfortunately. To remove someone from the home, see the "remove other members from a home" steps below:
Share a home and devices in the Google Home app - Google Nest Help

You would need to remove the devices from the app, factory reset them, and set them up again using your account. For your cameras and doorbell:
Remove a product from your account - Google Nest Help
Restart or factory reset Nest camera or doorbell - Google Nest Help

Be sure to read the important notes about Nest Aware on those pages, before you factory reset.

For your display:
Factory reset Google Nest or Home speakers or displays - Google Nest Help

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help here, davidking.

 

Jacob4ta, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you saw my responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni